Legal

Practice account terms

The agreement between Refera and your practice - the exact document presented at the end of account setup. Every acceptance records the version, UTC time and fingerprints needed to verify the copy.

REFERA - PRACTICE ACCOUNT TERMS
Version: refera-terms-2026-07-12.v2

1. WHO THESE TERMS ARE BETWEEN
These terms are between the practice named in the signup pack (the Practice)
and Emba Consulting Pty Ltd (ABN 43 684 216 706), trading as Refera (Refera).
The person accepting must be authorised to accept for the Practice, and
confirms this at acceptance.

2. WHAT REFERA IS - AND IS NOT
Refera is administrative process-state software for inbound referral
management. Refera performs no clinical triage. It never ranks, sorts,
filters or flags referrals by urgency or clinical need; referrals are
presented in arrival order only. Any urgency wording shown is the referrer's
own words, quoted verbatim and attributed. Refera is not a medical device
function and clinical decisions remain entirely with the Practice.

3. YOUR ACCOUNT STARTS IN STAGING
On acceptance the Practice receives a staging account. Staging accepts
synthetic and clearly tagged test documents only; the service refuses real
patient data in staging by an enforced technical gate. Moving to live
operation happens only after every go-live gate is cleared with the Practice
(data processing agreement, privacy collection notice, insurance, staff
training, a passed synthetic test week and intended-purpose sign-off) and the
account is explicitly activated by Refera. No self-serve step activates live
operation.

4. ACCEPTABLE USE
The Practice agrees to use Refera lawfully and only for administrative
referral management, and specifically not to: (a) use Refera for clinical
decision-making or clinical triage; (b) load data the Practice does not have
the authority to hold or share; (c) probe, bypass or interfere with Refera's
security or audit controls; (d) share sign-in links or otherwise give account
access to people outside the Practice's authorised staff; or (e) resell or
white-label Refera without a written agreement.

5. FEES
Nothing is charged during setup or staging. Once the account is live, the
Practice's first 50 referral captures are free as a one-time allowance, with
no payment card required. If that allowance is used and the Practice has not
activated a paid subscription, Refera pauses new referral capture. Existing
records remain available to read, action and export. A paid plan begins only
when the Practice separately activates a subscription, at the published
ex-GST price selected by the Practice. Refera does not automatically charge a
payment method merely because the free allowance has been used.

6. DATA AND EXPORT
During staging the Practice must submit only synthetic or test material.
Refera stores the signup pack (practice details, contacts, system answers,
channel and plan choices) to provision and support the account. Every
acceptance and every administrative action on a referral record is written to
a sealed, tamper-evident event log. The Practice can export everything it has
stored in Refera, free and machine-readable, at any time. The Practice may
request account closure or deletion. Refera confirms the export, deletion
scope and any legal, security, backup or acceptance-record retention that
applies before carrying out the request; these terms do not promise immediate
self-service deletion.

7. ACCEPTANCE
Acceptance is by click-wrap: the authorised person types their full name,
states their role, ticks the authority confirmation and submits. Refera seals
the typed name, role, authority confirmation, signer's email address, UTC
timestamp, SHA-256 hash of this exact document and signup pack reference into
the tamper-evident chain. A drawn mark may be added as an optional additional
attestation. The sealed click-wrap record is the durable evidence of the
Practice's acceptance.

8. TERMINATION AND CHANGES
Either party may end a staging account at any time by notice. The Practice's
authenticated export remains available while the account is open, and Refera
provides a requested export as part of an operator-assisted closure. Refera
may issue a new version of these terms. A change is never silently applied to an existing acceptance:
where re-acceptance is required, Refera presents the new version for explicit
acceptance before it takes effect for the Practice.

9. LIABILITY
To the maximum extent permitted by law, Refera's liability in respect of the
service is limited to resupplying the service or the cost of having the
service resupplied. Nothing in these terms excludes, restricts or modifies
rights or remedies that cannot lawfully be excluded, restricted or modified,
including under the Australian Consumer Law.

10. GOVERNING LAW
These terms are governed by the laws of the Australian Capital Territory,
Australia.

Administrative process-state only - Refera performs no clinical triage.